Returns & Refunds

At Velora Jewelry, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

HOW CAN I CONTACT YOU?

Our customer support team is here to help.

When contacting us about an order, please include your order number, full name, email address, and a brief description of your issue. This helps us process your request as quickly as possible.

AM I ELIGIBLE FOR A RETURN?

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be returned in its original condition and, where reasonably possible, with its original packaging.

To request a return:

Email us at support@velora-jewelrys.com
Include your order number and reason for the return.
Wait for our customer support team to provide return instructions.
Do not send your item back before contacting us and receiving return instructions.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not be eligible for return after use where permitted by applicable law.

Items that have been intentionally damaged, altered, or show excessive wear may also be refused.

This does not affect any rights you may have under applicable consumer protection laws.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@velora-jewelrys.com.

Please include:

Subject: Damaged or Defective Item

Order number:
Full name:
Description of the issue:
Photo or video of the item:
Email address:

Once we have reviewed the issue, we will work with you to provide an appropriate solution, which may include a replacement or refund.

If the item arrived damaged or defective, you will not be charged additional shipping costs for an approved replacement.

LOST ORDERS

If your order appears to have been lost during transit, please contact us at support@velora-jewelrys.com.

We may ask you to first check the tracking information and contact the local carrier. We will review the situation and work with you to determine an appropriate solution.

If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and any safe delivery locations around your address before contacting us.

HOW DO I RETURN MY ORDER?

Please contact us before returning any item.

Once your return request has been approved, we will provide you with the appropriate return instructions and return address.

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers are generally responsible for return shipping costs.

Do not return products to the address shown on the original package without contacting us first.

REFUNDS

Approved refunds will be issued to your original payment method.

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

If approved, we will process the refund. Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

LATE OR MISSING REFUNDS

If we have confirmed that your refund has been processed but you have not received it:

Check your bank account again.
Contact your credit card or payment provider.
Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, contact us at support@velora-jewelrys.com.

ORDER CANCELLATIONS

If you would like to cancel or change your order, contact us as soon as possible at support@velora-jewelrys.com.

We cannot guarantee that an order can be cancelled or changed once it has entered processing or has been shipped.

POLICY CHANGES

We reserve the right to update this Returns & Refund Policy from time to time to reflect changes to our business, services, or legal requirements.

If you have any questions regarding returns or refunds, contact us at:

Velora Jewelry
Email: support@velora-jewelrys.com
Website: velora-jewelrys.com